What happens in the event of a complaint?
If the order that was the subject of the complaint was paid for exclusively with the voucher, the voucher value will be reactivated to the amount covered by the complaint. If another payment method was used in addition to the voucher, the value of the voucher will be reactivated and the difference will be reimbursed via the payment method used if the full amount of the order was the subject of the complaint. In the event of a complaint about part of an order, payment will first be refunded using the regular payment method. If the reimbursement amount exceeds the payment amount that was not paid with the voucher, the remaining value will be reactivated for the original voucher.