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Privacy information

We are pleased that you are interested in Volkswagen Classic Parts and that you have got in touch with us by visiting our website.

This website is a service of Weser-Ems Vertriebsgesellschaft mbH, Theodor-Heuss-Str. 28b, 38444 Wolfsburg, Germany, email: kundensupport@vw-classicparts.de, entered in the trade register of the District Court of Bremen under No. HRB 4392 (data controller).

This page gives you information about what legislation-protected data is gathered by us when you visit our website and view individual pages, whether we store this data and what we do with it.

Overview of content of the privacy information:

A. General information           

B. Collection and use of your information

1.    Access to the website, retrieving files
2.    Ordering of goods, registration with the online shop, price enquiries
2.1.    Ordering certificates and data sheets
2.2.    Credit assessment
2.3.    Optional spare parts search with vehicle identity number (VIN)
2.4.    Other purposes of processing and legal bases
2.5.    How long do we store your data?
3.    Contact form
4.    Skype for Business meetings and conferences
5.    Order our newsletter subscription
6.    Social media channels and fan pages
6.1.    Facebook and Instagram
6.2.    YouTube
7.    Tracking and cookies
7.1.    Google Tag Manager
7.2.    Google Analytics
7.3.    Google AdWords Remarketing & Conversion Tracking
7.4.    Facebook Website Custom Audiences using pixel
7.5.    Facebook Conversion Pixel
7.6.    User Centrics Consent Management Platform
8.    Further services
8.1.    Trusted Shops
8.2.    Google Maps
8.3.    Facelift Engagement Promotions
8.3.1.     Competitions

C. Data security on the internet

D. Your rights

E. Your contact person: Data Protection Officer

A.    General information

The laws on data protection protect personal data. "Personal data" is individual details about personal or factual circumstances of an identified or identifiable natural person (a human). This includes, for example, their name, postal or email address, as well as an indication as to when this person viewed which webpage.

B.    Collection and use of your information

1.    Access to the website, retrieving files

You can visit our website without disclosing any personal information.

When you visit our website and view a single webpage, you are retrieving individual files, which that webpage is made up of. The retrieval of these files is stored in a log file (a simple text file), each of which contains the following information for each retrieval:

  • the IP address of the computer you use to retrieve the file;
  • the date and time of the retrieval;
  • name of the file that was retrieved;
  • status of the transmission (successful or aborted);
  • from which webpage the file was originally requested and
  • with which browser, operating system, and with what surface the file was requested.

Such technical recordings are typical, and are performed by virtually every web server.

We use this log in order to be able to identify and resolve technical errors on our website, and so to improve the quality of our website from a technical point of view. We also use the data in order to be able to uncover and prevent any misuse of our website in the future. In addition, we reserve the right to statistical evaluate anonymous records from this log file, in order to improve our website.

The legal basis of the processing: Article 6(1f) GDPR. Our legitimate interests: technical maintenance of the operation of the website; service improvement of the website offering; prevention of abuse.

We will not use personal data stored in this log file, nor merge it with other data sources.

We will delete the data stored in the log file after 7 days.

Our web hoster, Corpex Internet GmbH, and our service providers TechDivision GmbH are also informed of this data.

2.    Orders, price enquiries for goods and vouchers, registration in the online shop, customer account.

You can order or enquire with us via our online shop, by e-mail or also by telephone.

In doing so, we process the personal data (Art. 6 para. 1 lit. b GDPR) you provide: identification data, address data and contact data, your bank details, your order data such as the date of the order and the products ordered, data about payment, sales data, information about goods you have already ordered, and about discounts.
When purchasing a voucher, a recipient can be entered, whom we only can inform about the data processing, when the recipient redeems the voucher in our Online Shop with this privacy information.
For the purpose of your registration and in your customer account, we will likewise process the data, so that we can deal with your order or request. This involves the same data.

In order to deal with your orders and requests, we will forward your information to our service providers: Volkswagen AG, TechDivision GmbH.

To process your delivery, we will transfer your data to our transport service providers, such as UPS. The privacy policies of these companies will apply.

Depending on the selected payment method, we transmit your data via our service provider Volkswagen Payment S.A. to banks or payment service providers to process the payment. This may be:

Credit cards & debit cards:

Concardis GmbH
privacy statement of this provider: https://www.concardis.com/datenschutzerklaerung
Means of payment: Visa, Mastercard, JCB

American Express Payment Services Limited, privacy statement of this provider:
https://www.americanexpress.com/de/content/privacy-policy.html?inav=de_legalfooter_dataprivacy
Means of payment: American Express credit cards

Carte Bancaire
Privacy statement of this provider: https://www.cartes-bancaires.com/protegezvosdonnees/
Means of payment: Carte Bancaires credit cards

Other payment providers:

PayPal
Privacy statement of this provider: https://www.paypal.com/de/webapps/mpp/ua/privacy-full?locale.x=de_DE

iDEAL
Privacy statement of this provider: https://www.ideal.nl/en/disclaimer-privacy-statement/

PayU
Privacy statement of this provider: https://corporate.payu.com/privacy/

  • Volkswagen Bank GmbH,
  • Volkswagen AG
  • one of the main banks we use.

Should you fall behind with the payment of your invoice, we will transmit your data to Creditreform Hannover-Celle Bissel KG to support our claims management.

Data is generally not transferred to other third parties, unless you have agreed to this or we are obliged to do so due to legal provisions, or such transfer is explicit allowed due to a statutory provision.

2.1.    Ordering certificates and data sheets

When ordering a certificate and/or data sheet in our online shop, personal data will be collected from you (Art. 6 para. 1 lit. b GDPR) if you complete the relevant fields on the form and prepare to upload and send the data provided.

It is your decision whether you wish to disclose the information in this manner. The transfer of information provided by you to the product detail page will be encrypted.

We would like to point out that it is not possible to process an order without submitting the mandatory information to the relevant product detail page. The data is necessary for researching and creating your individual document.

To avoid any misuse of the certificates, we will process data that identifies you and the vehicle free of doubt (Art. 6 para. 1 lit. f GDPR).
The personal data collected in this respect includes in particular your contact details, such as first name, surname, company, e-mail address, address data, details of the vehicle (such as version, model, model year, first registration, vehicle identification number, engine, engine code letters, etc.).

We will not use this data for advertising purposes. Your data will not be transferred to third parties and will be deleted after the document (certificate, data sheet) has been created. We will delete any order data if the purpose for which we are storing your data ceases to exist. In the event that a trade or tax-based archiving obligation exists, we will only delete it upon expiry of this retention period.

After placing a certificate or data sheet in your basket, we will process your order data analogous to point 2. of our data protection declaration.

2.2.   Credit assessment

If we offer you an insecure payment method (e.g. purchase on account), we have a legitimate interest in protecting ourselves from defaults on payment. We will therefore contact a credit agency for information about your credit rating.  Credit rating information is information about unsettled payment claims and information directly resulting in a risk of payment default (e.g. insolvency, debt counselling, deferral due to inability to pay).

As part of the credit check, your data is processed on the basis of Art. 6 para. 1 lit. b GDPR and Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in conducting a credit check when you choose an insecure payment method (instalments, purchase on account).

In order to obtain credit rating information, we send the following information to the external credit agency Creditreform: company name and address details.

Information on how Creditreform processes your data can be found in the company’s privacy statement in chapter: Information in accordance with the EU General Data Protection Regulation (EU-GDPR)

https://www.creditreform.de/navigations/content-footer/datenschutzerklaerung.html

We do not use data that we receive from the credit agency to make an automated decision and we do not carry out any profiling. We manually assess whether or not we can allow you to make a purchase on account. We do not pass Creditreform’s data on to third parties.

We process and store your personal data for as long as it is required for the fulfilment of our contractual and legal obligations.

You can object to the processing of your personal data via our contact and email address (see above). In this case, purchases on account are not permitted.

2.5.    How long do we store your data?

We process and store your personal data for as long as it is required for the fulfilment of our contractual and legal obligations. It is important to note that in the event of a registration with the online shop, our business relationship is deemed to be a continuing obligation, applicable for a period of years.

If the data is no longer required for the fulfilment of contractual or statutory obligations, it is deleted on a regular basis, unless their – temporary – continued processing is required for the following purposes:

  • Meeting retention obligations under commercial codes and/or fiscal laws: the German Commercial Code (HGB), the German Tax Code (AO), the Money Laundering Act (MLA) are to be noted. The specified time limits for storage and documentation are two to ten years.
  • Conservation of evidence within the framework of the statute of limitations. In accordance with Sections 195 et seq. of the German Civil Code (BGB), these periods of limitation may be up to 30 years, although the normal period of limitation is 3 years.
  • Fulfilment of the purposes mentioned under (a). In these cases, we may – even after the end of our business relationship or after our pre-contractual legal relationship – store (and, as appropriate, use) your data for a duration which is in agreement with the relevant purposes.

3.    Contact form

When contacting us using the contact form, personal data is collected from you when you fill in the respective fields on the form and send data. It is your decision whether and what information you provide us with in this manner. The personal data to be collected to this extent include, in particular, your contact information, e.g. first name, surname, company email address, customer number, address data, information on the vehicle such as finish, model, model year, first registration, vehicle identification number, engine, engine classification code, transmission classification code, paint number and interior appointments code.

Your details will be stored on our server for the purpose of processing your request (Art. 6 para. 1 lit. b GDPR) and in the event that subsequent questions arise. We will not use this data for advertising purposes.

We will delete any data if the purpose for which we are storing your data ceases to exist. In the event that a trade or tax-based archiving obligation exists, we will only delete it upon expiry of this retention period.

If you send us a message using the contact form on our website, this data is encrypted. The confidentiality and integrity of the content is thus ensured.

To forward your inquiry from the contact form, we use our service provider: Facelift Brand Building Technologies GmbH, Gerhofstraße 19, 20354 Hamburg, Germany. Your data will exclusively be processed in the European Union.

4.    Skype for Business meetings and conferences

When you attend a Skype meeting we have sent you, we process personal data about you to enable you to attend the meeting and to ensure the provision and smooth operation of Skype for Business. The logs or administrative events generated by the system (log files on sign-in and user actions) as well as the metadata on calls and meetings are used for error, support purposes. No recordings are made in this process.

This includes the following data:

  • Outlook meeting (Skype meeting), contact data: Email address
  • Protocol data, IP address
  • Identification data, if necessary with photo
  • Position data/location data (after active user release by sending a single static location)
  • Administrative events (e.g. entering a meeting, creating a channel, etc.)
  • Call and meeting metadata (network status, date/time/duration, devices used, audio quality data)
  • Chat/conversations/files (actively created or uploaded by the user in Skype)

The legal basis for the operation of Skype for Business is § 26 para. 1 BDSG [Federal Data Protection Act] (for internal employees) and Art. 6 para. I lit. b) for external persons as well as Art. 6 para. 1 lit. a) GDPR (General Data Protection Regulation) for photos. With regard to log files and metadata, we have a legitimate interest, Art. 6 para. 1 lit. f) GDPR to detect misuse of the systems and to improve the services offered.

Your data will not be passed on to third parties, except to participants in a conference or if we are legally obliged to do so.

We store your data for as long as this is necessary to provide our services to you or we have a legitimate interest in continuing to store it or we are legally obliged to do so.

5.    Order our newsletter subscription

On our website you can register to receive our free newsletter.

If you have consented to receive the Volkswagen Classic Parts newsletter, we will use your e-mail address to send you information about products, promotions, competitions and news, as well as for surveys on general customer satisfaction.

To ensure that we send the newsletter to the correct e-mail address, we will send you an e-mail before the subscription begins in which we ask you to confirm the newsletter subscription. You can complete the newsletter subscription here.

By subscribing to the newsletter, you have given us your consent to data processing (Art. 6 para. 1 lit. a GDPR). You may at any time revoke your consent to the storage of the data and email address, and to their use for sending the newsletter, for example via the "Unsubscribe" link in the newsletter, or by emailing us notice of your revocation: werbe-abmeldung@vw-classicparts.de.

If you subscribe to the newsletter, you can provide us with your title, first and last name and date of birth in addition to your e-mail address. If you provide us with your title, first name and last name, we will use this to address the newsletter to you personally. If you provide us with your date of birth, we use this to send you our best wishes on the day.

We use Sendinblue GmbH, Köpenicker Str. 126, 10179 Berlin, as our newsletter software. Your information is forwarded to Sendinblue GmbH. Sendinblue GmbH is forbidden in this respect from selling your data and from using it for purposes other than for the dispatch of newsletters. Sendinblue GmbH is a certified German provider, selected according to the requirements of the GDPR and the Federal Data Protection Act.

With the help of Sendinblue, we are able to analyse our newsletter campaigns. For example, we can see whether a newsletter message was opened and which links, if any, were clicked. In this way, we can determine, among other things, which links were clicked on particularly often.

We can also see whether certain previously defined actions were carried out after opening/clicking (conversion rate). For example, we can see whether a purchase was made after clicking the newsletter.

Detailed information on the functions of Sendinblue can also be found here:

https://de.sendinblue.com/informationen-newsletter-empfaenger/

You can cancel your newsletter subscription at any time by sending a message to the contact option described above or via a link provided for this purpose in the newsletter.

The data you provide us with for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter and will be deleted from our servers as well as from the servers of Sendinblue after you unsubscribe from the newsletter.

We will block your data for use in the newsletter dispatch if you have revoked your consent to us. However, we will delete the objection from the newsletter system after one year at the latest.

We store your advertising objection internally for the assertion, exercise or defence of legal claims. We will not delete it pursuant to Art. 17 para. 3 lit. e GDPR should a delete obligation cease to exist, insofar as it is necessary to process the data, thereby also store it, to enforce, exercise or advocate legal claims.

We have concluded a contract with Sendinblue in which we oblige Sendinblue to protect the data of our customers.

Newsletter subscription for business customers

In addition to the above information, there are the following special features for our business customers. In addition to the e-mail address, title, first name and surname, we also collect the customer number and the company name for business customers in order to assign the e-mail addresses in our systems.

E-mail advertising without newsletter registration and your right to object

If we receive your e-mail address, address and order data in connection with the sale of a product or service and you have not objected to this, we reserve the right, on the basis of Section 7 para. 3 of the German Unfair Competition Act (UWG), to regularly send you offers by e-mail for similar products to those you have already purchased from our range.

This serves to protect our legitimate interests (Art. 6 para. 1 lit. f GDPR) in advertising to our customers which are deemed as outweighing as part of a balancing of interests.

You can object to this use of your e-mail address at any time by sending a message to the contact option described below or via a link provided for this purpose in the advertising e-mail.

To forward your unsubscribe via the link, we use our service provider: Facelift Brand Building Technologies GmbH, Gerhofstraße 19, 20354 Hamburg, Germany. Your data will exclusively be processed in the European Union.

You can unsubscribe from e-mail advertising here.

We will save your advertising objection so that it can be implemented on a lasting basis. We will not delete it pursuant to Art. 17 para. 3 lit. e GDPR should a delete obligation cease to exist, insofar as it is necessary to process the data, thereby also store it, to enforce, exercise or advocate legal claims.

For more information, please see Technology and Cookies.

6.    Social media channels and fan pages

In the following, we inform you about the processing of your personal data in the context of the use of the social media channels or fan pages provided by Volkswagen Classic Parts on Instagram, Facebook and YouTube. We maintain these presences in order to communicate information and offers about our product range and to get in touch with active users.

6.1.    Facebook and Instagram

Our Facebook and Instagram fanpages, social networks of the US service provider Facebook Inc., which also has a responsible registered office at Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland, can be reached at www.facebook.com/classicparts/ and www.instagram.com/vw_classicparts/.

The fan pages or social media channels you visit offer you the opportunity to react to our posts, comment on them, create a user post yourself and send us private messages with personal concerns. The data you provide within this context and which may be accessible to us (e.g. user name, address, date of birth, pictures, interests, if applicable) are used by us exclusively for the purpose of communicating with customers and interested parties on the basis of an overriding legitimate interest (Art. 6 para. 1 lit. f GDPR). Our interest lies in providing you with a platform on which we can display up-to-date information and with the help of which you can address your request to us and we can respond to your request as quickly as possible. The processing of your request is carried out through the use of an order processor. As far as we are able, your data will be deleted when we cease to operate the fanpage.

In its ruling of 5 June 2018 (http://curia.europa.eu/juris/document/document.jsf?text=&docid=202543&pageIndex=0&doclang=DE&mode=req&dir=&occ=first&part=1&cid=298398) the ECJ confirmed the joint responsibility of the fanpage operator and Facebook. Provider-specific information on data processing can be found in the respective data protection declarations at:

Facebook Ireland Limited, 4 Grand Canal Square, Dublin2, Ireland, https://de-de.facebook.com/about/privacy/update

Instagram LLC, 1601 Willow Rd, Menlo Park, CA 94025, USA, https://help.instagram.com/155833707900388

Every time you interact on our fan page or other Facebook or Instagram websites, the operators of the social networks use cookies and similar technologies to record your usage behaviour. Fan page operators can view general statistics on the interests and demographic characteristics (e.g. age, gender, region) of the fan page audience. When you use social networks, the nature, scope and purpose of the processing of data on social networks is primarily determined by the operators of the social networks. Detailed information on Facebook's Page-Insights data can be found here: https://www.facebook.com/legal/terms/information_about_page_insights_data

Please note that Facebook’s servers are located mainly in the USA. When viewing our fanpage a data transfer to the USA will take place. An adequacy decision of the EU commission according to Article 45(3) GDPR that there is an adequate data protection level in this country does not exist.

We also use a social media management tool from another service provider on the basis of overriding legitimate interests pursuant to Art. 6 para. 1 f GDPR and an order processing agreement pursuant to Art. 28 para. 3 GDPR. The tool is used at Volkswagen Classic Parts for the purpose of planning and writing posts for the social media channels and fan pages used, monitoring channels and fan pages, conducting market research and statistical analyses and optimising our communication strategy on the basis of these. With the help of the tool, we can publish network- or platform- and channel-specific content, process user reactions, search the social networks and platforms for mentions and analyse all interactions with us and our measures. The deletion of the data takes place automatically after the deletion in the social media channels. The provider of the social media management tool is Facelift Brand Building Technologies GmbH, Gerhofstraße 19, 20354 Hamburg. 

6.2.    YouTube

We also have a fan page on YouTube, a video portal of US service provider YouTube LLC, 901 Cherry Avenue, San Bruno, CA 94066, USA, represented by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

We maintain these presences in order to communicate with users active in those networks or to offer information there about us and our range.

We integrate videos in the interest of an engaging presentation of our online service as well as to efficiently provide videos. This constitutes a legitimate interest within the meaning of Art. 6 para.1 lit. f GDPR.

Usually, when you access a page with embedded videos, your IP address is sent to YouTube and cookies are installed on your computer. However, we have embedded our YouTube videos with the extended data protection mode (in this case YouTube also contacts Google’s DoubleClick service, however, according to Google’s privacy policy, personal data is not analysed). Therefore, YouTube no longer stores information about visitors unless you watch the video. When you click on the video, your IP address is sent to YouTube and YouTube learns that you have watched the video. If you are logged in to YouTube, this information is also assigned to your user account (you can prevent this by logging out of YouTube before watching the video).

We have no knowledge of and also no influence on any possible collection and use of your personal data by YouTube. Further information can be found in YouTube’s privacy policy at www.google.de/intl/de/policies/privacy/

7.    Tracking and Cookies

We use various cookies on our website. Cookies are small files with configuration information that is stored on your device. There are two categories of cookies. There are cookies that are essential for the functionality of the website (so-called function cookies) and, for example, save your language settings, and cookies on the basis of which a pseudonymised usage profile is created (so-called marketing & tracking cookies).

The processing of the function cookies is necessary to enable you to visit the website (Art. 6 para. 1 lit. b GDPR).

Marketing & tracking cookies are only set if the website visitor has consented to this (Art. 6 para. 1 lit. a GDPR). Consent is given via the so-called cookie banner, which must be actively clicked.

You can edit your cookie settings at any time. To do this, please click on the round orange button that you will find at the bottom left of every page. In the pop-up that opens, you can make your settings.

For more information about our cookies, please see Technology and Cookies.

By giving your consent via our cookie banner, you are giving your consent (Art. 6 para. 1 lit. a GDPR) to one or more of the following tracking measures:

7.1.    Google Tag Manager

We use Google Tag Manager to manage the individual tracking measures. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not collect any personal information. The tool triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If disabled at the domain or cookie level, it will remain disabled for all tracking tags implemented with Google Tag Manager.
http://www.google.de/tagmanager/use-policy.html

You can find more information on this in Technology and Cookies.

7.2.    Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Ireland Limited Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). The use includes "Universal Analytics". As a result, it is possible that data, meetings and interactions are assigned a pseudonymous user ID across multiple devices, and that the activities of a user are analysed across all devices. Google Analytics uses so-called "cookies" – text files that are stored on your computer and enable analysis of your use of the website.

Through the activation of the "_anonymizeIp()" extension on this website, your IP address is abbreviated by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports about website activities and to provide other services related to website use and internet use to the website operator.

There is no adequacy decision by the European Commission, which means that there is no adequate level of data protection and data subjects' rights may not be enforceable. You can prevent the storage of cookies by using an appropriate setting in your browser software; however, we would like to point out that if you do so, you might not be able to use all functions of the website to their full extent. You can edit your cookie settings at any time. To do this, please click on the round orange button that you will find at the bottom left of every page. In the pop-up that opens, you can make your settings.

We use Google Analytics due to the consent you grant according to Article 6 para. 1 lit. a GDPR.

The data sent by us which is linked to cookies, user IDs or advertising IDs is automatically deleted after 14 months. Data whose retention time has expired is deleted automatically once a month.

For more information about terms of use and privacy, see https://www.google.com/analytics/terms/de.html or https://policies.google.com/?hl=de.

The IP address communicated by your browser within the context of Google Analytics will not be merged with other data from Google.

Information provided by the third-party provider: Google Dublin, Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. Privacy Policy: https://policies.google.com/privacy?hl=de&gl=de .

You can find more information on this in Technology and Cookies.

7.3.    Google AdWords Remarketing & Conversion Tracking

Our website uses the functions of Google AdWords Remarketing, with which we advertise this website in Google search results, as well as on third-party websites. The provider is Google Ireland Limited, Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland. For this purpose, Google sets a cookie in the browser of your terminal device, which automatically enables interest-based advertising by means of a pseudonymous cookie ID and on the basis of the pages you have visited. The use is based on your consent in acc. with Art. 6 para. 1 lit. a GDPR. You can edit your cookie settings at any time. To do this, please click on the round orange button that you will find at the bottom left of every page. In the pop-up that opens, you can make your settings.

Please note that with your consent, data may also be transferred to a third country outside the EU / EEA, which may have a lower level of data protection than the EU.

Additional data processing will only take place if you have consented to Google linking your web and app browsing history to your Google Account and using information from your Google Account to personalise the ads you see on the web. In this case, if you are logged into Google while visiting our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device remarketing.

This website uses the online advertising programme "Google AdWords" and, within the framework of Google AdWords, the conversion tracking of Google Ireland Limited

Google Building Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google"). We use Google AdWords to draw attention to our attractive offers on external websites with the help of advertising media (so-called Google AdWords). We can determine how successful the individual advertising measures are in relation to the data of the advertising campaigns. In this way, we pursue the interest of showing you advertising that is of interest to you and of making our website more interesting for you.

The conversion tracking cookie is set when a user clicks an AdWords ad placed by Google. If the user visits certain pages of this website and the cookie has not yet expired, we and Google can recognise that the user clicked the ad and was redirected to that page. Each Google AdWords customer receives a different cookie. Cookies can therefore not be tracked across AdWords customers' websites. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted in to conversion tracking. We learn the total number of users who clicked their ad and were redirected to a page with a conversion tracking tag. However, you will not receive any information with which users can be personally identified.

You can permanently deactivate the setting of cookies for advertising preferences at Google using the following link: https://adssettings.google.com

You can view data protection regulations regarding advertising and Google here: http://www.google.com/policies/technologies/ads/

You can find more information on this in Technology and Cookies.

7.4.    Facebook Website Custom Audiences using pixel

Our online shop uses “Facebook pixel” from the social media network Facebook, which is run by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA or, if you are resident in the EU, by Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”) to analyse, optimise and efficiently run our website and for these purposes.

Facebook Website Custom Audiences via the Pixel process can track users' behaviour and interests after they have seen or clicked a Facebook ad. This process is used to evaluate the effectiveness of Facebook ads for statistical and market research purposes and may help optimise future advertising efforts. The data collected are anonymous so do not provide us with any information about the user’s identity. However, the data from Facebook are saved and processed so that a link to the respective user profile is possible and Facebook can use the data for its own advertising purposes, in accordance with the Facebook data use policy (https://www.facebook.com/about/privacy/).

You can make Facebook and its partners switch off adverts on and external to Facebook. A cookie can also be saved on your computer for this purpose.

When collecting data, we rely on your consent pursuant to Art. 6 para. 1 lit. a GDPR for the corresponding data processing, which you can of course also revoke at any time by changing your privacy settings. If you revoke your consent, your data will no longer be used for this purpose and will be deleted, provided that there are no legal retention periods to the contrary. Without revocation, the storage period of the data is 180 days. After that, the data will be deleted automatically.

With your consent, data may be transferred to a third country outside the EU / EEA that has a lower level of data protection than the EU.

To deactivate the use of cookies on your computer, you can set your internet browser so that no more cookies can be placed on your computer in the future or so that cookies that have already been placed are deleted. However, switching off all cookies may mean that some functions on our web pages can no longer be carried out.

Specific information on the Facebook pixel and how it works can be found here: https://www.facebook.com/business/help/651294705016616 .

You can edit your cookie settings at any time. To do this, please click on the round orange button that you will find at the bottom left of every page. In the pop-up that opens, you can make your settings.

You can find more information on this in Technology and Cookies.

7.5.    Facebook Conversion Pixel

With your consent, we use the "conversion pixel" or visitor actionpixel of Facebook Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin, D02, Ireland ("Facebook") (Art. 6 para. 1 lit. a GDPR). By calling up this pixel in your browser, Facebook can subsequently recognise whether a Facebook advertisement has been successful, e.g. has led to a purchase. We only receive statistical data from Facebook for this purpose without any reference to a specific person. This allows us to record the effectiveness of the Facebook ads for statistical and market research purposes. Without revocation, the storage period of the data is 180 days. After that, the data will be deleted automatically.

You can edit your cookie settings at any time. To do this, please click on the round orange button that you will find at the bottom left of every page. In the pop-up that opens, you can make your settings.

You can find more information on this in Technology and Cookies.

7.6.    User Centrics Consent Management Platform

We use a service provider to manage your consent or refusal to cookies and technologies (Art. 6 para. 1 lit. c GDPR). Usercentrics GmbH, Sendlinger Str. 7, 80331 Munich is used as a processor on the website for the purpose of consent management. For this purpose, we process your personal data such as: Settings Login, User data: Consent data (Consent ID, Consent number, time of consent, implicit, explicit consent, opt-in or opt-out, banner language, customer setting, template version), device data (HTTP agent, HTTP referrer). The data is processed exclusively in the EU and kept for three years.

Further information can be found in Technology and Cookies.

8.    Further Services

8.1.    Trusted Shops

To display [our Trusted Shops seal of approval and] the collected reviews as well as for the offer of the Trusted Shop Products for buyers after an order, the Trusted Shop Trust Badge is integrated on this website.

This is intended to safeguard, within the framework of balancing interests, our legitimate prevailing interest within an optimal marketing of our offer according to Art. 6 para. 1 lit. f GDPR. The Trust Badge and thus the advertised services are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany. The trust badge is provided with the framework of order processing by a CDN provider. Your data will only be processed on servers in Europe. Further information on data protection of Trusted Shops GmbH can be found here: https://business.trustedshops.co.uk/imprint

When viewing the Trust Badge, the web server automatically saves a so-called server log file that contains e.g. your IP address, date and time of the viewing, transferred data volume and the requesting provider (access data) and the viewing. Individual access data are saved in a security database for purposes of analysis of security anomalies. The log files are automatically deleted no later than 90 days after creation.

Further personal data are transferred to Trusted Shops, if you have consented to use Trusted Shop Products after completing an order or if you have already registered for the use. In this case, the contractual agreement entered between you and Trusted Shops applies.

Whether you are already registered for a product use as buyer will be checked automatically using a neutral parameter by using the email address that was hashed by means of cryptological one-way function. The email address is converted to a hash value that cannot be decrypted by Trusted Shops. After having checked for a match, the parameter is deleted automatically.

8.2.    Google Maps

This website uses Google Inc.'s Google Maps product to visually represent geographic information. By using this website, you consent to the collection, processing and use of automatically collected data by Google Inc., as well as its representatives and third parties.

The terms and conditions of Google Maps can be found here: https://www.google.com/intl/en_uk/help/terms_maps.html.

8.3.    Facelift Engagement Promotions

As a certified software solution, the Facelift Engagement Tool offers us the opportunity to provide you with additional content regarding promotions and the Volkswagen Classic Parts range in our on-line shop. It allows you to find out about new promotions and articles and to get in touch with Volkswagen Classic Parts through various games or interactions.

We process the name of your Internet service provider, the store view you visited, the date you visited, your IP address when it was created/updated and your device and browser specifications, operating system and version. This information is evaluated for statistical purposes and ensures the functionality of the site.

Legal basis of processing: Art. 6 (1)(f) GDPR, our legitimate interests: technical maintenance of the operation of the engagement promotion, improvement of the service of our website offer, prevention of misuse.

We will not use personal data stored in this log file, nor merge it with other data sources. We will delete the data stored in the log file after 7 days.

The data is only disclosed to Facelift brandbuilding technologies GmbH, as our service provider for the support of engagement promotions. Your data will not be passed on to other third parties and will only be processed in the EU.

8.3.1.    Competitions

We also use the engagement tool for competitions, for example. For the purpose of the communication, implementation and handling of the competitions, the participant's personal data will be stored, transmitted, processed and used by Weser-Ems Vertriebsgesellschaft mbH and the service provider Facelift, which is commissioned by Weser-Ems Vertriebsgesellschaft mbH in this context. A transfer to third countries is excluded.

In addition to the data specified under "Facelift Engagement Promotions", personal data is only collected if you take part in our competitions for the Facelift Engagement Promotions and is only collected for this purpose, as personal data must be provided when participating. We process your name, address and e-mail address to notify you of your winnings and to send you your winnings (legal basis: Art. 6 (1)(b) GDPR). After the winners have been determined and awarded, the data will be deleted, unless further storage is required for legal reasons.

If you do not provide us with your data, it is not possible to enter the competition.

The data is only disclosed to Facelift brandbuilding technologies GmbH, as our service provider for the support of engagement promotions. Your data will not be passed on to other third parties and will only be processed in the EU.

C.    Data security on the internet

We undertake all necessary technical and organisational security measures to store your personal data so that it is accessible neither to third parties nor to the general public. If you want to get in contact with us via email, please note that the confidentiality of the information transmitted via this method of communication cannot be fully guaranteed. We therefore recommend that you send us confidential information only by post.

D.    Your rights

The following rights can be asserted free of charge at any time:

Right to information: You have the right to information from us about the processing of your personal data.

Correct: You have the right to have us correct inaccurate or incomplete personal data relating to you.

Right to deletion: You have the right, in the presence of the prerequisites mentioned in Article 17 GDPR, to demand the deletion of your data. Accordingly, you may, for example, demand the deletion of your data, insofar as it is no longer required for the purposes for which it was collected. You may also request deletion if we process your data on the basis of your consent, and you revoke this consent.

Right to restriction of processing: You have the right to demand the restriction of the processing of your data, if the prerequisites pursuant to Article 18 GDPR are present. This is the case, for example, if you contest the accuracy of your data. For the duration of the process verifying the accuracy of the data, you can then request the restriction of processing. 

Right of objection: If the processing is based on an overwhelming interest or if your data is used for direct marketing purposes, you have the right to object to the processing of your data. An objection is   if processing is either in the public interest or occurs in the exercise of public authority or by virtue of a legitimate interest of the Weser-Ems Vertriebsgesellschaft mbH or of a third party. In the case of an objection, we ask you to send us your reasons for which you object to the data processing. In addition, you have the right to object to the processing of data for direct marketing purposes. This also applies to profiling, insofar as this is linked to direct advertising. 

Right to data portability: If the data processing is based on consent or the fulfilment of a contract, and it additionally occurs using automated processing, you have the right to receive your data in a structured, common and machine-readable format and to transmit them to another data processor.

Right of revocation: If the data processing is based on consent, you have the right to revoke the data processing – free of charge and at any time – within the framework of consent with effect for the future, by emailing datenschutz@vw-classicparts.de or via the contact details provided in the legal information section.

Right to complain: You also have the right to complain to a supervisory authority (e.g. The Lower Saxony Commissioner for Data Protection) about our processing of your data.

E.    Your contact person: Data Protection Officer

Our Data Protection Officer is available to you as a point of contact for all data-protection-related matters, and for the exercise of your rights. Please send your submissions to:

Weser-Ems Vertriebsgesellschaft mbH
- Data Protection Officer -
Theodor-Heuss-Str. 28b
38444 Wolfsburg, Germany
datenschutz@vw-classicparts.de

Version: November 29, 2021